IMPLEMENTATION OF THE NATIONAL HEALTH INSURANCE PROGRAM (JKN) AT SEI BAUNG PUBLIC HEALTH CENTER THROUGH THE EVALUATION CRITERIA OF EQUITY

Abstract

The Universal Health Coverage (UHC) target which has not been achieved until 2020, encourage the government and public health center as health service providers to be able to improve the quality of services and optimize the use of resources. So that more people have fair and equitable access to health services in the JKN program. This research aims to analyze the implementation of the JKN program at the Sei Baung Health Center through the evaluation criteria of equity. This study used a qualitative research method with a descriptive analytical research design. There were 20 informants involved in this study which included human resources at the puskesmas, JKN participant patients, and BPJS Kesehatan Palembang employees. Data collection through primary data and secondary data. Based on the smoothing criteria, the JKN program has been evenly used by patients. However, JKN participant patients still find there is a shortage of the type of medicine needed and the attitude of the officers who do not pay attention to the condition of the puskesmas which is crowded with patient visits. Obstacles to the implementation of the JKN program that are still found at the Sei Baung Health Center in several evaluation criteria, encourage the puskesmas, BPJS Health, local government and the community to work together in achieving the success of the JKN program. The puskesmas can carry out, providing substitute drugs, planning to evaluating the availability of drugs and infrastructure, providing educational media related to services and types of drugs covered by JKN.